1. About these terms
These terms cover use of the ANAN storefront and purchases from [REGISTERED BUSINESS NAME], registration number [BUSINESS REGISTRATION NUMBER], at [REGISTERED BUSINESS ADDRESS]. Contact: [CUSTOMER SUPPORT EMAIL] / [CUSTOMER SUPPORT PHONE].
These terms should be read with our Privacy Policy and Returns & Refunds policy. Nothing in these terms limits rights or remedies that cannot be excluded under applicable consumer law.
2. Your account and use of the store
Provide accurate account, contact and delivery information, keep your sign-in details secure, and contact us if you believe your account has been used without permission. Do not use the store for unlawful activity or interfere with its operation.
[CONFIRM AGE OR OTHER ELIGIBILITY REQUIREMENTS, INCLUDING RESTRICTIONS FOR ANY REGULATED PRODUCTS].
3. Products, availability and pricing
Review the product description, quantity, price and currency before ordering. Available delivery methods and charges are shown during checkout. Check the order total before submitting payment.
[CONFIRM TAX TREATMENT, STOCK SHORTAGES, SUBSTITUTIONS, WEIGHT-BASED PRICING AND HOW PRODUCT OR PRICING ERRORS ARE RESOLVED].
4. Orders and payment
Check your items, contact details and delivery address before placing an order. The available payment options are displayed at checkout. Keep your order reference for future enquiries.
[DEFINE WHEN AN ORDER IS ACCEPTED, WHEN PAYMENT IS TAKEN, AND HOW FAILED PAYMENTS, REJECTED ORDERS OR DUPLICATE CHARGES ARE HANDLED].
5. Delivery and collection
Delivery options depend on the address and the options available at checkout. [CONFIRM DELIVERY AREAS, ESTIMATED TIMES, FEES, COLLECTION OPTIONS, FAILED-DELIVERY PROCESS AND RESPONSIBILITY FOR GOODS IN TRANSIT].
6. Cancellations, returns and refunds
See the Returns & Refunds policy for order problems, cancellation requests and return instructions. [CONFIRM CANCELLATION DEADLINES AND THE PROCESS BEFORE AND AFTER DISPATCH].
7. Warranties and responsibility
Any product-specific warranty should be disclosed with the product. [CONFIRM WARRANTY TERMS AND A LEGALLY REVIEWED ALLOCATION OF RESPONSIBILITY]. These terms do not exclude mandatory consumer protections.
8. Questions and disputes
Send order enquiries or complaints to [CUSTOMER SUPPORT EMAIL], including your order reference and a description of the issue. Do not send passwords or full payment-card details.
[CONFIRM COMPLAINT RESPONSE TIME, ESCALATION PROCESS, APPLICABLE LAW AND DISPUTE-RESOLUTION ARRANGEMENTS].
9. Changes to these terms
[CONFIRM HOW CHANGES ARE NOTIFIED AND WHICH VERSION APPLIES TO EXISTING ORDERS]. An effective date will be added when these terms are approved.