Help centre

Frequently asked questions

Find quick answers about shopping, checkout, delivery, returns, and managing your ANAN account.

Shopping and orders

How do I place an order?

Browse the store, open a product to review its details, and add the items you want to your cart. When you are ready, open your cart and follow the checkout steps to provide your delivery and payment details.

Can I review my order before paying?

Yes. Your cart shows the products, quantities, prices, delivery charges, and order total before you complete checkout. You can update the cart at any time before placing the order.

Do I need an account to shop?

You can start shopping by browsing the store and adding products to your cart. An account helps you manage your profile, addresses, and orders in one place.

Payment and delivery

Which payment methods are available?

The payment methods available for your order are shown during checkout. Availability can depend on the delivery region and the payment options configured for the store.

How much does delivery cost?

Any available delivery charges are calculated and displayed during checkout before you pay. The amount can vary by delivery address and shipping option.

How long will my order take to arrive?

Available delivery options and their details are shown during checkout. Please review the option you select before completing your order.

Returns and account help

What is the returns and refunds process?

Please review our Returns & Refunds policy for the applicable process and conditions.

Where can I view my orders?

What should I do if I have a problem with my order?

Keep your order details available and contact ANAN through the support channel provided by the store so the team can review the issue.