Help centre
Customer service
Get help with an order, a delivery, a return, or your ANAN account. Most questions are answered on our FAQs page, and the team is available on the channels below.
Contact the team
Email us
Send your order number and a short description of the issue. Email is best for returns, refunds, and anything that needs an attachment.
[EMAIL_ADDRESS]Call us
Speak to the support team about a delivery, a payment problem, or an order you need to change quickly.
011 224 5545Message us
Send a message if you would like to share a photo of a damaged or incorrect item with your order details.
[WHATSAPP NUMBER]Support hours: Mon - Sun | 9:00 AM - 9:00 PM
Before you get in touch
Having these details ready helps the team resolve your request in one reply:
- Your order number, shown in your confirmation email and under your orders.
- The email address used to place the order, if it differs from the one you are writing from.
- The items involved, and a photo if an item arrived damaged or incorrect.
Manage things yourself
Frequently asked questions
Answers about shopping, checkout, delivery, returns, and your account.
Your orders
Sign in to view your order history, order details, and delivery information.
Returns and refunds
The process and conditions that apply when you want to return an item.
Account details
Update your profile, saved addresses, and the email address we contact you on.